I privat transport tar fordonet dig eller hämtar dig så nära ditt boende som möjligt, med hänsyn till fordonets fysiska egenskaper och tillgång till den avtalade adressen.

Ibland är det inte möjligt på grund av tillträdesskäl (smala eller gågator, privata urbaniseringar, eller fordonets typ/storlek som inte fysiskt tillåter en närmare inflygning, poliskrav, väderförhållanden som att snö blockerar tillgången till hotellet etc. ) i detta fall, lämnas och hämtas på närmaste tillgängliga plats

Med kollektivtrafik kommer du att släppas av och hämtas vid fördefinierade busshållplatser, busstationer, tåg, kryssningsfartyg, etc.

Una vez que completes tu reserva, el conductor te recibirá en la sala de llegadas el día y hora acordados durante la reserva. Como norma general, el conductor asignado se pondrá en contacto contigo vía WhatsApp, Teléfono o E-mail a más tardar 12 horas antes de tu viaje para acordar el punto de recogida y que puedas viajar sin complicaciones.

También tendrás contactos telefónicos 24 horas a través de nuestra web de taxis gotransfer en el apartado de contacto por si aún tienes problemas para encontrar a tu conductor.

Ja, flygtiderna kontrolleras eftersom vi övervakar dem i realtid.

If you have problems collecting your luggage or going through immigration, please call your assigned driver or the Customer Service phone number listed on the gotransfertaxi.com contact page .

När det gäller flygförseningar, omvägar, missade anslutningar när transporttjänsten kommer från flygplatsen, är väntepolicyn:

Flygförseningar:
Privat uthyrning med chaufför: Flygförseningar från den ursprungliga schemalagda flygtiden på upp till 3 timmar ingår. Med flygförseningar på mer än 3 timmar måste du kontakta föraren eller byrån via vårt nödtelefonnummer som finns på vår webbplats gotransfertaxi.com för att begära att fordonet ska hållas på is.

Omdirigering av flyg:
Flygbolaget kommer att transportera dig till den planerade flygplatsen och den tidigare förseningspolicyn gäller om kunden så önskar. I det fall att deras flyg på grund av flygbolagets del omdirigeras till en annan flygplats och kunden inte vill ha den avtalade transfern, kommer 100% att återbetalas. av pengarna du har betalat.

Inställda flyg, missade flyg och missade anslutningar:
Please see our cancellation policy.

Vi ger en indikation på avstånd och körtid mellan transferpunkterna vid bokningstillfället. Denna information tillhandahålls endast som en vägledning och inte som ett åtagande.

Byrån gotransfertaxi.com behåller absolut utrymme för att välja den faktiska resvägen till din destination, och det behöver inte nödvändigtvis vara den mest direkta rutten eller använda avgiftsbelagda vägar.

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Our goal is to transfer passengers between 2 and 2 ½ hours before the flight takes off.

Most airlines open their check-in counters 2 hours before the flight takes off and close check-in 40 to 45 minutes before the flight takes off.

Please ensure that the date, time and location on your subsequent booking allows you to arrive at your departure airport at least 10 minutes before the check-in desk opens to make changes by contacting the reservations department directly on our booking page contact.

En la parte superior del formulario de reserva, tienes la opción de ingresar la dirección o nombre del resort de recogida, solo debes ingresar el aeropuerto de destino. Al seleccionar esta opción, tu viaje comenzará en la ciudad que selecciones y viajará hasta el aeropuerto de tu elección.

Du måste förse oss med tidtabellerna som de visas på dina flygbiljetter, utan att ändra dem.

Alla hämtningstider kommer att beräknas automatiskt.

Vänligen meddela oss om eventuella fel omedelbart, eftersom ändringar kanske inte är möjliga senare. Som byråns bokningsagent kommer vi att skicka din tjänstebokningsförfrågan till föraren.

Vänligen kontrollera datum, tid och plats på din bokning eller i en efterföljande e-postkommunikation från oss för hämtningsdetaljer för din transporttjänst. Du måste se till att din ankomsttid på avgångsflygplatsen tillåter dig att anlända minst 10 minuter före öppning (ej stängning) av incheckningsdisken och i inget fall mindre än två timmar före den planerade flygets avgångstid.

It is advisable to book at the same time you book your flights. Most destinations can be booked up to 24 hours before arrival.

It is highly recommended to book as early as possible as we occasionally have to block out certain dates and/or times due to running out of transportation vehicles.

Each passenger may carry one piece of luggage with a maximum weight of 23 kg (maximum combined size of 158 cm) and hand luggage with a maximum weight of 10 kg (maximum dimensions of 45 cm x 35 cm x 20 cm).

Any excess baggage must be declared when making a service reservation request.

The vehicle to transport you will be appropriate for the number of people traveling and hired luggage. Any excess baggage must be declared at the time of booking.

In the event that additional vehicles are required to transport undeclared excess baggage, the passenger will be responsible for covering any additional costs.

It is very important to inform if you are going to transport bicycles, golf clubs, wheelchairs, or baby seats. To do this, you can indicate it when making your reservation or later through our email that you will find on our contact page.

The driver will normally wait until 60 minutes after your flight has landed before making inquiries with the airline, customs or immigration. After this procedure and if there are no signs from the passenger, the driver will leave the airport.

If you experience delays at customs, immigration, baggage claim or lost luggage, call the agency at the contact number found on the kontaktsida, to ensure that your driver is waiting for you.

If you expect it to take longer (reduced mobility, etc.), please let us know at the time of booking.

Yes, we can offer baby seats in certain destinations. Not all destinations have baby seats available.

When booking, if the vehicle type has the ability to offer baby seats, this option will be offered during the booking process.

You must tell us if minors are included in your service reservation request. You are required to use the child safety seats provided, but we recommend that you bring your own for your children as rules vary by country.

Det kan finnas flera anledningar till att ditt kort inte har godkänts. Dessa inkluderar:
Du kanske helt enkelt har angett ett ogiltigt kortnummer. De mest troliga orsakerna till detta är att du har stavat kortnumret fel, hoppat över några av siffrorna eller inte angett kortnumret vi behöver. Försök igen och granska ditt skrivande noggrant.
Korttypen du angav (t.ex. Mastercard, Visa) verkar inte matcha det angivna kortnumret. Gå tillbaka och kontrollera att den valda korttypen är korrekt
Ditt kort kan vara av den typ som kräver att kortinnehavaren är närvarande och lämpar sig därför inte för telefon- eller internetbokningar. Prova ett alternativt kort.
Din bank kanske inte tillåter onlinebokningar med ditt kort; vissa banker blockerar onlinebokningar automatiskt. Kontakta din kortutgivare.
Din bank har vägrat att godkänna betalning av detta belopp. Kontakta ditt kortutgivande företag.
Vi accepterar bokningar gjorda med följande kreditkortsföretag: American Express, Visa, Visa Delta, Master Card, Diners och JCB.

Kreditkortsbetalningar behandlas live med banken.

Kreditkortsinformationen som begärs för att godkänna din transaktion är följande:
Namn på personen som står på kreditkortet.
Kortnummer, alla nummer som står på ditt kort
Utgångsdatum, när ditt kort går ut och du måste förnya det. Ibland uttrycks detta som två siffror snedstreck två siffror (xx/xx) motsvarar månaden/året
Bank, namnet på banken som utfärdar ditt kort. Ibland med co-branded kort kan du hitta namnet genom att titta på baksidan av kortet, där den utfärdande banken kommer att nämnas.
CVV2/CVC2, ibland känd som CSC (Card Security Code). Detta är kreditkortsverifieringskoden som krävs för alla transaktioner. CVV2-numret kan bara kännas till av den person som faktiskt äger kortet och lagras inte någonstans. På Visa, MasterCard, Diners Club-kort finns detta nummer på baksidan av kortet, nära remsan där det är signerat. Du måste använda de tre sista siffrorna i numret som du hittar där. Detta är CVV2. Undantaget är för American Express-kort, där det sitter på framsidan av kortet och är ett fyrsiffrigt nummer som du hittar uppe till höger.
Bankkorrespondensadress. Det är adressen där du får dina kontoutdrag. Adressen är också verifierad.
Om du fortfarande har problem, kontakta din kortutfärdande bank eftersom din bank inte godkänner betalningen. Meddela banken om datum och tid då du försökte göra din bokning så kommer de att kunna berätta varför de avvisar operationen.

You must send an email to gestion@gotransfertaxi.com or through our inquiry form on our kontaktsida.

Once your reservation has been reviewed and the cancellation processed, you will receive an email definitively confirming your cancellation.

If your reservation is denied by our reservations department, it is because there are less than 24 hours left for the first reserved service. For more information, read our general policies.

Traveling with babies and toddlers involves extra preparation on your part: all their clothes, the stroller or stroller, maybe even a travel crib.

To ensure you travel as stress-free as possible, pack all items properly. Remember that each passenger has a limited baggage allowance per person, so your child also has one piece of luggage available: this can be used for the baby stroller.

If you are traveling with a lot of luggage, please read our general policies, and if you think you will be traveling with more luggage than allowed, select the number of additional pieces of luggage you need.

The type of vehicle that will transport you will be automatically calculated based on the number of people traveling with standard luggage plus any optional extras you choose. This will determine the size and capacity of the vehicle.

In the event that additional vehicles are required to transport undeclared excess baggage, you will be responsible for covering any additional costs.

Some emails may not be received due to spam filters. Please check your email client and the policies of your Internet Service Provider (ISP).

If you received a booking reference on the screen, your booking is confirmed. Failure to receive the email with the receipt does not influence the status of your reservation.

If the initial (almost immediate) attempt to deliver the receipt email fails, the system will continue attempting delivery for up to 5 hours. If the email is undeliverable after this time (because the address does not exist, your mailbox is full, or your mail server is not accepting mail or is inaccessible), delivery attempts will cease.

About 250 email receipts per week went undelivered, largely due to typos in the email address provided. Please enter your email address carefully!

You can make reservations if you do not have a credit card, since payment for the reservation can be made in the following ways.

Credit or debit card

Wire transfer

PayPal

Bizum

Direct cash payment to the Driver

Payment in Cryptocurrencies (for this type of payment, contact us)

In many cases, depending on the product you have purchased, you can make a change or cancellation by sending a WhatsApp or email to the contact that appears on our kontaktsida.

You can modify your reservation at any time up to 24 hours before the arrival date, simply by sending a WhatsApp or an Email from the Gotransfertaxi.com contact page.

You will have to indicate the following: reservation number, number of passengers, destination, hotel address, flight information and personal information.

If you have completed your reservation and need information, clarification on the charges applied or wish to file a claim, you can find the answers to your questions through the help pages of this website. Otherwise, you can contact our Customer Relations team by contacting us via the email form who will be happy to investigate and resolve your issues for you.

Chances are you’ve used an unattended email inbox.

All emails automatically generated at the time of your reservation are left unattended. If you try to contact us by replying to one of these emails, you will receive an error message.

To contact us, please use our email contact form available on the help page. Your questions will be queued and sent to the appropriate department.

If there are less than 24 hours until your arrival, please call our Commercial Department, who will assist you.

Additional charges may be incurred.

If there are more than 24 hours before arrival, you can modify your reservation directly online by sending us an email to gestion@gotransfertaxi.com

In order to modify your reservation we will need you to tell us practically all the details of your reservation: number of passengers, destination, hotel address, flight details and personal details.

Call your assigned driver directly as he will contact you in advance. If you can’t, you can call the emergency phone number available on our kontaktsida.

The only way to book in less than 24 hours is by writing a WhatsApp to the phone number +34 690 162 757 or sending an email to gestion@gotransfertaxi.com

For us, the evaluations of our clients are very important, especially when they are grateful, since we can continue to grow throughout the private transport community. To be able to send an evaluation of the contracted service, you only have to click on the following link:

Click Here to write your rating or review

Using your credit card to make purchases through our website is a secure way to pay for your reservations, as safe as booking through our telephone reservation center.

We have implemented a number of security measures to give you, the customer, complete confidence when purchasing your airport transfers online.

All sensitive information, including personal data and credit card information, is kept confidential through the use of our secure server software (SSL). This means that information can only be exchanged between you and us, and that no third party can access this data. The lock symbol in your browser shows which pages are covered by this security system.

We do not retain active records of credit card information on our web servers after the transaction is completed (i.e. you will be required to enter your details each time you book online).

For many years we have welcomed disabled travelers, providing them with help and assistance.

When booking, if you are traveling with a wheelchair and the destination has a wheelchair option, it will be shown under “Optional Extras” in step number 3 of the booking process as “Folding, non-electric wheelchair”, select and continue with your reservation.

If you are traveling with motorized folding wheelchairs or a disabled electric scooter, these are considered baggage and must be taken into account our normal baggage allowance.

“Optional Extras” are only available on standard private transfers.

This service is for passengers with reduced mobility. Some mobility will be required on the part of the person in a wheelchair to enter and exit the vehicle.

In some destinations, vehicles specially adapted for people with disabilities can be reserved, but only ON REQUEST due to the limited availability of these vehicles. We ask that you contact us with your travel dates before booking to check availability and pricing.

To view our booking Terms & Conditions please follow this link.

The category of vehicle in which the transportation service will be provided is not guaranteed and the Provider has absolute discretion to substitute the vehicle. Sometimes the vehicle may need to be replaced if it means the service can be provided in circumstances where it would not otherwise be possible.

Yes, there is no problem in making a BRIEF stop to collect the keys (5 minutes maximum) and continue to your accommodation IN THE SAME RESORT. If the key collection point is further away from your actual destination, you will need to book the furthest point the vehicle will need to travel to.

Please note that this service is not available in cities and capitals, only in tourist centers.

It is essential that you notify us at the time of booking, indicating the address of the key collection office and the local telephone number.

The Emergency contact telephone number is +34 690 162 757. You can also find other methods of contact through our contact page.

Transporting a beloved pet (dogs and cats only) can be a worrying experience. We will be happy to assist pets that accompany their owners.

You must have a container of the appropriate size to transport your pet, otherwise we may deny your pet travel. The following requirements must be met:

The container should be large enough so that the pet can get up, turn over and lie down naturally. Your pet will be in the container for a while and therefore should be as comfortable as possible.
The container should be strong enough to protect the pet during transport, be safe enough to contain it, and have sufficient ventilation on all four sides to ensure that the air quality in the container does not deteriorate.
The door must be secured in such a way that it cannot be opened accidentally or that your pet cannot open it during handling and transportation.
Your pet’s nose and paws should not be able to pass through any ventilation openings or door mesh.
The container must have a water container and a food container accessible from the outside.
Cardboard or metal mesh containers are not suitable for land and air transport.
Detailed instructions on container specifications can be found in the IATA (International Air Transport Association) Live Animal Regulations. Most pet stores and many kennels sell containers or can be custom made to IATA specification.

How do I make my reservation?
You will have to notify us at the time of making your reservation. You must also indicate the dimensions and weight of the container (the weight of the container must include the weight of your pet).

Please note that normal luggage restrictions apply and you will most likely need to reserve additional luggage space so we can locate the correct type of vehicle.

Unaccompanied pets are currently not allowed.

Transportation of pets is the responsibility of the owner. Any transport of pets normally causes stress for your animal and must be taken into account if you have a very sensitive animal.

Since online you cannot reserve with less than 24 hours, don’t worry, you can contact us through WhatsApp or the following telephone number: +34 690 162 757 or through our contact page.

Gotransfertaxi drivers usually wait for you at the airport half an hour before the flight lands. If you do not have luggage, please let us know so the driver will be ready for a quick departure.